FAQ's

What background choices do I have for our headshots?

  • For environmental headshots, we can help you choose the best location for your brand. For executive portraits, many companies use bright white, though we can use any color or stylistic look you choose or we create.

After our shoot day, how do we get our photos?

  • Our standard is to upload everyone’s final edits to an online gallery. You can even give your team access to the gallery so they can download their photos individually. We do offer an upgraded service to edit and retouch on-site so final images can be delivered the SAME DAY! Ask us how…

What’s the best way to schedule my entire team to get their headshot taken.

  • We can provide a schedule template for you to have your employees sign up for time slots. This form will have 3 lines for every 10 minutes with input for everyone’s First Name, Last Name, and Email Address.

How much space do you need to set up inside our office?

  • The ideal space will be a minimum of 12 ft. wide x 15 ft. long. Ceilings at a minimum of 8-10 ft. A larger space is ideal, but these are the minimum requirements to get an idea.

Will you come to our location to take our team’s headshots?

  • Yes, 90% of the companies we work with do them at their location.

Do you offer hair/makeup services?

  • Yes. We do work with talented local hairstylists and makeup professionals that we can book for the day of to offer their services. Keep in mind- these are basic touchups that take a few minutes only. Everyone must come to their scheduled time slot promptly ready for their session.

What if one of our team members doesn’t like their edited headshot?

  • We’ve never had a case, and we absolutely guarantee our work. If we receive feedback and the subject is not satisfied after a re-edit, we will schedule a re-take on a different day.

How long will it take for each of my team members to get their headshot taken?

  • We make it fun, easy, and VERY efficient for your team members. We schedule approximately 3 people every 10 minutes so no one will have to wait longer than a few minutes. We can comfortably accommodate 150 subjects per day and have the capability to have multiple sets for larger complanies to maximize the number of days shooting. Do you have 10,000 employees? 30,000? More?! Bring it on! We’re ready for you!

What is included in image retouching?

We want your portrait to show the best version of YOU, so it’s important to know the line between light enhancements and heavy reconstruction. We do!

Below are the items we look into when retouching:

  • Areas in the photo that are too bright are toned down and shadows are enhanced.

  • Remaining lint on clothing is removed.

  • Skin blemishes are removed or lightened. This includes pimples, dry skin, minor scars, and any discolorations.

  • Shiny patches of skin are minimized.

  • Under-eye bags are lightened.

  • Wrinkles are softened.

  • Eyes are brightened and sharpened.

  • Discolored teeth are whitened and cleaned.

  • Flyaway hairs are removed.

  • Visible nose, ear, and unwanted facial hairs are removed.

Do you charge extra for portrait retouching?

  • Retouching is included in our pricing. Everyone receives their favorite image fully edited and retouched. Some individuals want more editing, less editing, or love it just the way it is. We want to make sure your portrait wows you, so let us know if there is anything specific we can do.

How long does it take to receive portraits after they are taken?

  • Files are delivered within 7-10 days. Ask us how we can get them to you SAME DAY!

What is the process?

  • The process is simple! We come to your place of business with a state-of-the-art mobile studio. This allows us to efficiently and effectively capture multiple headshots of your employees without them having to miss hours of work off-site. For the sessions, our assistants will help make sure hair and wardrobe are in place so everything is crisp and photo-ready. We connect our cameras remotely to a monitor so subjects and our team can view and select images on-site, ensuring that everyone is happy with their headshot before we leave. Though we will provide online access to image proofing online, on-site approval eliminates the additional step of proofing and selecting images after the fact. Final retouched edits are delivered via an online downloadable gallery within 7-10 days. We also offer an upgrade for final images to be edited and delivered on-site, same day. We schedule 3 subjects every 10 minutes, and it takes between 2-5 minutes/person.

Do you accept Employer Branding requirements?

  • Many of our clients have us take hundreds of headshots for their team members. One of the main reasons is so their full team has a professional headshot for online presence and cohesion accross the board. This not only elevates the image of each individual but also boosts the image of the company as well. If you have a branding guideline that you’d like us to follow, or want us to get extra creative, please let us know.